Background: Competition in the banking industry has been an important topic in the scientific literature as researchers tried to assess the level of competition in the banking sector. Objectives: This paper has an aim to investigate the market structure and a long term equilibrium of the banking market in Bosnia and Herzegovina nationwide as well as on its constitutional entities as well as to evaluate the monopoly power of banks during the years 2008-2012. Methods/Approach: The paper is examining the market structure using the most frequently applied measures of concentration k-bank concentration ratio (CRk) and Herfindahl-Hirschman Index (HHI) as well as evaluating the monopoly power of banks by employing Panzar-Rosse “H-statistic”. Results: The empirical results using CRk and HHI show that Bosnia and Herzegovina banking market has a moderately concentrated market with a concentration decreasing trend. The Panzar-Rosse “H-statistic” suggests that banks in Bosnia and Herzegovina operate under monopoly or monopolistic competition depending on the market segment. Conclusions: Banks operating on the banking market in Bosnia and Herzegovina seem to be earning their total and interest revenues under monopoly or perfectly collusive oligopoly.

The quality of higher education is of particular importance for the development and progress of modern society. Modern higher education institutions aim to improve their services, and establish a system of continuous quality assurance. Within the framework of the European Standards and Guidelines for Quality Assurance, Standard 1.6 requires the implementation of information systems for efficient management of study programs and other activities. During the phase of problem analysis and objectives, in regard to the application of information systems at the University "Dzemal Bijedic", the existence of heterogeneous internal and external data sources was established. In modern management, data is considered a key resource necessary for the survival and development of the institution. Accordingly, the research focus is on the development of models of business intelligence systems that will be based on existing data sources. This system would primarily be used to support internal quality assurance at the University, as well as management support for timely and optimal decision making process. This paper presents the tools and technology of business intelligence, and through practical example demonstrates the possibilities of the system.