Purpose – The purpose of this paper is twofold: (1) to assess importance-performance analysis (IPA) and service performance (SERVPERF) conceptualizations of service quality, and to establish which one excels in predicting the tourists' satisfaction in hotel industry; and (2) to test the mediating role of satisfaction between quality conceptualization and hotel guests’ repurchase intentions and word of mouth recommendations regarding the hotel. Design – A conceptual framework was empirically tested on a sample of 311 tourists staying in six hotels in Sarajevo (Bosnia and Herzegovina), which is a tourist destination with increased relevance internationally. Methodology – Covariance-based structural equation modeling was used to estimate the model. Approach – Two conceptualizations were firstly estimated separately then they were contrasted and compared. Findings – The results showed a slight superiority of the IPA conceptualization over that of SERVPERF in predicting satisfaction and in affecting customer attitudinal and behavioral outcomes. This study also confirms the vital mediating role of satisfaction on customer outcomes. Originality of the research – This study utilizes and compares two relevant conceptualizations of hotel service quality and is based on a conceptual framework that establishes which one is better for predicting tourists’ behavioral outcomes. The study is of practical relevance since it gives suggestions on tools that should be used by hotel managers in assessing the quality perceived by their guests.

OBJECTIVES Dinuclear ruthenium(II) Schiff base complex was selected for in vivo study among many other novel metal-based compounds, because of its previously proved in vitro anticancer and antibacterial properties. The aim was to investigate the potential toxicity of this compound in animal model through biochemical and histopathological assessment. METHODS Adult Swiss albino mice of both sexes were divided into high-dose and low-dose group that received a single intraperitoneal dose of ruthenium complex (175 mg/kg and 25 mg/kg, respectively) and one control group (vehicle only). After a follow-up period of 14 days, animals were sacrificed to obtain blood samples and organs. RESULTS The test compound was well tolerated in a low-dose group and did not cause any mortality. The histological findings and serum biochemistry suggested a reversible character of alterations found in vital organs of this group. However, in the high-dose group, adverse effects were more severe and indicated dose and gender-related toxicity. CONCLUSION Mild side effects found in a low-dose group together with excellent in vitro properties, made dinuclear ruthenium(II) Schiff base complex a promising candidate for further investigation and development as anticancer and antimicrobial agent (Tab. 4, Fig. 6, Ref. 32).

The paper presents the results of the analysis of phenological and morphological characteristics of 3 hazelnut cultivars present in the production plantation in the north-western Bosnia and Herzegovina. The 'Rimski', 'Istarski dugi' and 'Tonda Gentile Romana' cultivars served as research material. Blooming time ranged from December to March. For all cultivars, the occurrence of dichogamy, precisely protandry, was observed. The longest flowering period of both male and female flowers was found in the 'Tonda Gentile Romana' cultivar. The 'Rimski' cultivar had the highest fruit weight (3.04 g). 'Tonda Gentile Romana' had the highest kernel weight (1.50 g). The highest kernel percentage (49%) was found in 'Istarski dugi'. The length of male catkins ranged from 21.73 cm to 29.76 cm. Statistically significant differences among cultivars were found for the following traits: the length of male catkins, the number of female flowers in glomeruli, and the number of nuts on a fruiting shoot. The 'Istarski' cultivar had the highest average length of male catkins (29.76) and the highest number of female flowers in the glomeruli (7.32). 'Tonda Gentile Romana' had the highest number of fruits (20.93) on the shoots. All three cultivars have proven to be good varieties in terms of phenological and morphological characteristics, so they can be recommended for intensive production of this nut crop.

Some physicochemical characteristics of black and white mulberry genotypes from and Herzegovina.-Genetika, Vol 51, No.3, Recently, Therefore, the focus of this research is to determine some physicochemical properties of mulberry fruits from the area of northwest Bosnia, where significant amount genetic resources of mulberries are available. In total, six genotypes of black and eight genotypes of white mulberries were analyzed. From physical properties, the fruit mass, fruit height, fruit width and length were determined. Black mulberries are found richer than white mulberries for most of the searched parameters. The average water, soluble solids, total acidity, total sugar, ash, vitamin C, total phenol and total anthocyanin of black mulberry genotypes were 86.46%, 14.88%, 0.08%, 7.30%, 0.68%, 45.84 mg/100 g FW (fresh weight), 50.67 mg GAE/100 g FW and 562.42 cyanidin-3-glucoside mg/g. These values were 82.49%, 17.51%, 0.09%, 7.34%, 0.78%, 43.79 mg/100 g FW and 29.49 mg GAE/100 g FW for white mulberries. The obtained results can serve for future steps in the breeding of these species, and because of the high quality fruit characteristics, they can affect the conservation of these species due to the increasing genetic erosion of this species. PC3 PC4