Research has shown that second language (L2) motivation plays a significant role in the language learning process. In addition, studies indicate that L2 anxiety has an important influence on both L2 motivation and L2 learning. In Croatia, few studies have focused on the relationship between L2 motivation and L2 anxiety in learning English among non- language university majors since the introduction of the Bologna process in 2005. Specifically, L2 motivation within Dornyei’s (2005) L2 Motivational Self System (L2MSS), causal attributions, as well as other variables with regard to L2 anxiety need to be examined. The major aim of this paper was to investigate the relationship between L2 motivation variables and L2 anxiety. The sample included 543 first year non-language majors from various fields of study. Data was gathered by means of a three-part questionnaire which was administered at the beginning of the academic year during regular English classes. Correlation analysis indicated that L2 anxiety was negatively correlated to a self-concept relating to ideal L2 self (an intrinsic type of L2 motivation), length of studying English, final English high school grades, intended effort, L2 interest, and the causal dimensions of stability and controllability. Conversely, L2 anxiety was positively correlated with gender, and a self-concept associated with ought-to L2 self and instrumentality-prevention (extrinsic types of L2 motivation). Multiple regression analysis showed that the following variables were significant predictors of L2 anxiety: ideal L2 self, gender, length of studying English, instrumentality-prevention, and ought-to L2 self. Follow-up qualitative analyses need to be carried out in order to provide a more precise explanation of these findings.

Constant changes in the market and technological advancements condition swift outdating of knowledge and require staff that is open to changes, flexible, proactive, and adaptable. Human resources required by travel agencies must have the basic knowledge of economy, geography, catering, transportation, consumer psychology, and must know at least one additional foreign language. Considering the fact that quality of service in tourism mostly depends on the interaction of the service providers and guests, it is expected of the employees to always smile, be polite, U D C 3 3 8 . 4 8 : 3 7 ( 4 9 7 . 1 1 ) D O I : 1 0 . 5 9 3 7 / t i m s a c t 1 1 1 4 1 9 6 P R E G L E D N I Č L A N A K 2017. Fakultet za sport i turizam, Novi Sad, TIMS Acta 11, 133-142

The paper analyzes customer satisfaction of mobile operators' services in Serbia and the way propaganda influences the creation of value for customers. Mobile operators are trying to be different from their competition in the delivery of services, relevance, creativity, and so on. In this way they are trying to attract more users. The mobile industry is developing rapidly, and new products and services appear almost daily. To keep users up to date with any developments in this industry, mobile operators must try to give them all of the new information presented at the right time, in a way that will interest them. The paper examines the benefits offered by operators, from the price to the benefits in the form of various gifts and discounts. The work is complemented by a survey based on the study of ways that should lead to improvements in customer satisfaction of current operators in Serbia.

Implementation of IMRT with 4DCT simulation offers possibility to correlate the respiratory movements and position of tumor volume during radiotherapy treatment. The aim of this study is to quantify movements of primary tumor during IMRT treatment in three axes-Z-superoinferiorSI, X-mediolateral ML, Y -anteroposterior AP.This study included 15 patients with lung carcinomareferred to radical radiotherapy. Contouring of GTV was done in the phases FBGTV FB, phase 0-GTV0, phase 50GTV 50, and phase MIP-GTV MIP. Comparison was done with GTV FB as basic value. Evaluation was done in three axis-SI, AP, ML. The movements of GTV in relation to X axis were in the range 0.02-0.47 cm, in relation to Y axis in the range from 0.01-0.56 cm, and according to the Z axis in the range of 0.00-0.79 cm. Based on the results of t-test there was a statistically significant difference (p<0.05) related to X axis between the upper and lower lobe. There was no statistically significant difference (p>0.05) between the upper, lower and middle lobes related to Y and Z axis. The test results which were obtained after the 4D CT simulation and planning of IMRT treatment show the importance of high-quality and precise radiation therapy treatment.