: Introduction Th e concept of the quality of healthcare services is constantly evolving and transforming depending on the interest in it and the level of involvement of medical sta ff and patients. Aim To assess patient satisfaction with the quality of health services in private practice condition. Methods 105 (n=105) subjects participated in the study, and it was conducted by an anonymous survey of the clinic which o ff ers medical services, tests, and diagnostic procedures in the fi elds of gynecology, internal medicine, surgery, radiology, urology, and neurology. Th e research was conducted among patients who used the health services of a private practice institution from January to September 2022. Th e patient questionnaire consisted of 14 questions. Five questions related to identifying the sociodemographic characteristics of the respondents, and 9 questions were research questions of the Lickert type. For this purpose, the standardized Laschinger HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) questionnaire on patient satisfaction with the quality of healthcare services was used. Di ff erences in numerical variables were tested by Student’s t-test or analysis of variance (ANOVA). All P values are two-sided (p<0.05). Th e statistical program MedCalc Statistical Software version 18.2.1 was used for statistical analysis. Results Th e research was conducted on 105 patients, 28% of whom were male and 72% female. Most patients were in the age group of 61 to 70 years (30%). Patients are satis fi ed with the quality of healthcare services. Th e highest average score for reception and waiting time (4.9), the lowest score for being informed about upcoming interventions and treatments and professional approach (4.68). Conclusion Patients show a high degree of satisfaction with the general services provided.

The article presents an approach aimed at automatically deriving the initial conceptual database model from a set of business process models. The approach proposes the incremental synthesis of the target model by iteratively composing the partial conceptual database models that are derived from the models contained in the source set. The approach is implemented by the AMADEOS tool, which is the first online web-based tool enabling the automatic derivation of the conceptual database model from a set of business process models. The experimental evaluation proves that the implemented approach enables effective automatic derivation of the initial conceptual database model.

Purpose: The aim of this paper is to provide an overview and analysis of literature dealing with the possibilities for applying augmented reality (AR) in marketing and the impact of AR on marketing in the era of digital transformation of business. Though attractive, this topic is still insufficiently explored. Methodology: The paper uses a bibliometric method - citation and co-citation analysis in the Web of Science and Scopus citation databases. Data analysis was performed using the VOSviewer software tool for information construction, analysis and visualization. Results: The conducted research revealed that there is an increasing trend in the number of research papers dealing with the AR and marketing topics. The specific topics dealt with in the papers are primarily related to the impact of AR on business, creating customer loyalty, sales increase and other marketing activities. Conclusion: AR is a powerful and influential tool the use of which improves communication with customers and, at the same time, sales strategies and processes. AR is based on immersing customers into a new experience, by showing virtual objects in the users’ real-world environment and creating harmony between the digital and the real-world environment so that the boundaries between them disappear. It is manifested as a form of experiential marketing, since it focuses both on a product and a service, and on the entire experience created for customers.

COVID-19 pandemic has put traditional forms of work and education on hold for many institutions. The impact of the transition to "online" work and education mode on mental and education on mental health is particularly interesting. The primary objective of this paper was to to identify advantages and disadvantages of transition to the online work regime that were additionally exacerbated by the pandemic (managerial aspect). The secondary objective was to consider this impact on the mental health of the individuals (socio-psychological aspects). A review of the literature published so far related to the work and teaching process in the Covid-19 pandemic recommends an online regime whenever possible. The results in the labor market domain indicate that if a person is self-disciplined, does not require supervision, has clear tasks and motivation, the online regime provides a number of benefits to such an employee, and consequently to the employer. On the other hand, for people who find motivation to work primarily in contact with colleagues, require supervision, lack self-discipline, as well as for those who aspire to managerial positions, teleworking does not give favorable results. In the field of teaching, in online education, quantitative analysis shows an improved success of pupils and students, but raises the question of whether this success is backed by real knowledge. The identified health consequences for individuals exposed to long-term online interaction regimes are, primarily: burnout syndrome, isolation from friends, problems in family relationships, experience of reduced happiness at home, general poor health and lack of sleep. It is likely that this regime will continue to some extent in the foreseeable future; work organizations and educational institutions will need to implement formalized policies that take into account support for managing the boundary between work and home activities, role clarity, workload, performance indicators, technical support, facilitating networking and training for managers.

Purpose . The purpose of this study is to examine the causes of delays in road construction projects in the Benin Republic from the consultant, client, and contractor perspectives. Design/Methodology/Approach . Through construction project reports, 20 factors that could cause delays in road construction projects were identified. The factors were arranged into a questionnaire, which was distributed to three separate experts. The fuzzy PIPRECIA (PIvot Pairwise RElative Criteria Relevance Assessment) method was used to calculate the independent importance of each delay factor. The Spearman and Pearson correlation coefficients were used to test the method’s consistency. Findings . The top five road construction project delays in the Benin Republic, according to the analysis of the 20 factors considered, are project funding, slowness during the client-endorsed payment process, scarcity of professional personnel, delay in indemnifying reimbursement (land-owners), and price escalation. This shows that of the various types of delays, the financial delay group is the most crucial. Originality/value. This study evaluates the causes of delays in road construction projects in the Benin Republic for the first time in literature. This study also examined the top 5 delay factors in road construction projects. This study is based on reports from road construction projects and a performed questionnaire survey. Based on the findings, measures have been formulated to aid project managers to alleviate the road construction delays in the Benin Republic. In addition, this study is practical for both scholars and road construction parties and provides a complete and verifiable analysis of the progress of a road construction project to make it easier and attain a competitive level of time, cost, and quality for successful road construction.

The aim of this research was to examine the frequency of different barriers faced by special education teachers in working with children with autism spectrum disorders (ASD). The sample included 53 participants of both genders and of different ages who were diagnosed with ASD. The instrument used to assess the presence of barriers in teaching refers to the Assessment of Barriers in Teaching (VB-Mapp Barriers Assessment -Sundberg, 2008). In our sample, it was found that all respondents have a pronounced presence of teaching barriers, while the most frequent barriers are prompt dependence, generalization difficulties, socialization problems, escape or avoidance of given tasks and the absence of the tact ability. Having in mind the obtained results, it is highlighted as a necessity to develop an approach that would lead to elimination of the mentioned barriers, as well as to develop a treatment plan to address those teaching barriers in working with children with PSA and consequently enable a higher degree of adoption of new knowledge and skills by children with ASD.

On islands and in island communities, especially smaller and more isolated ones, epidemics were often of greater intensity and left more significant consequences than on the mainland. The unique characteristics of an island (size, remoteness, isolation, small population size, and several manageable access points) affect the transmission of mainland epidemics and their frequency. The current global COVID-19 pandemic is an opportunity to investigate how the infection and epidemiological measures affected the life and death of island communities. The pandemic has brought mass death into our daily lives and altered the way people grieve, commemorate and remember their deceased. This paper presents the experiences and feelings of people during the COVID-19 pandemic on Croatian islands, with a focus on death, funerals, mourning, and the loss of family members. Due to the impossibility of carrying out the usual practices related to the funeral because of COVID-19 restrictions, the process of mourning and dealing with the loss of loved ones was difficult. Island communities accepted the new rules and adapted to the new circumstances but indicated that island-specific and more flexible crisis management should be applied during this health crisis. Some epidemiological measures, such as social distancing, internal island travel restrictions, and reduced gatherings, were highlighted by islanders as challenging and sometimes unnecessarily strict for some islands and their specific situations. For family members of those who died from COVID-19, additional factors and challenges have complicated their loss. Digital and social media were used to connect people and helped in coping with mourning in solitude and isolation. In this global pandemic, island communities responded to the impact of pandemic crises and adapted to new circumstances of the “new normal”.