Bosnia and Herzegovina (BH) is located on the western part of the Balkan Peninsula. It has an area of 51 210 km2 and a population of 3 972 000. According to the Dayton Agreement of November 1995, which ended the 1992–95 war, BH comprises two ‘entities’ – the Federation of Bosnia and Herzegovina (FBH) and the Republic of Srpska (RS) – and the District of Brcko. The administrative arrangements for the management and financing of mental health services reflect this. The FBH, with 2 325 018 residents, is a federation of 10 cantons, which have equal rights and responsibilities. The RS has 1 487 785 residents and, in contrast, a centralised administration. Brcko District has just under 80 000 residents.

Subjective evaluation of a seal robot was conducted in exhibitions that were held in seven different countries: Japan, the UK, Sweden, Italy, South Korea, Brunei and the US. Surveys were administered to the visitors after interaction with the robot. To explore the differences among people's evaluations of the robot in the seven countries, statistical analysis was conducted in the data set obtained from over 1400 respondents. The subjective evaluation provided high scores on the whole, and the factors 'comfortable feeling like interacting with real animals' and 'favorable impression to encourage interaction' were extracted. The results showed that people in the UK, Sweden and Italy evaluated the robot highly in the first factor, and people in Japan and South Korea evaluated it highly in the second factor. We considered that the subjective evaluation of the seal robot was influenced by cultural differences of relationships with animals.