PROCJENA ZADOVOLJSTVA OPERIRANIH GINEKOLOŠKIH PACIJENTICA ZDRAVSTVENOM SKRBI U SVEUČILIŠNOJ KLINIČKOJ BOLNICI MOSTAR
INTRODUCTION: Today, the quality of the health care is measured with the help of two parameters, patient outcomes and patient satisfaction. OBJECTIVE: The objective of this study is to investigate the level of satisfaction with health care in post-operative gyne-cology patients. METHODS: This cross-sectional study of patient satisfaction was conducted at the gynecology ward of the Department of Gynecology and Obstetrics of the University Clinical Hospital Mostar by an anonymous survey using a questionnaire designed exclusively for this study. The study included a total of 100 patients who underwent gynecological surgery. RESULTS: All preoperative and postoperative categories at the gynecology ward, including communication with gyneco-logists, anesthesiologists and nurse were rated with higher than the average score of 4. 5. The study group had a relatively short hospital stay with an average of 4. 6 days. More than 70% of patients were hospitalized for up to 6 days. Order and cle-anliness of were rated with a high average score of 4. 6; and the attitude of service staff is at high-level (average score 4. 6). CONCLUSION: High satisfaction scores represent an obligation for continuing to nurture the communication skills of the overall medical and non-medical staff. The current study is a starting point for further research on patient satisfaction at the gynecology department.