Managerial Competencies and their Impact on the Performance of Healthcare Organizations in Bosnia and Herzegovina

This paper’s primary aim is to examine the impact of managerialcompetencies on the performance of healthcareorganizations in Bosnia and Herzegovina, with a particularfocus on the role of middle management.Research Methodology: A quantitative research approachwas employed, and data were collected through a structuredquestionnaire designed to measure six key dimensionsof managerial competencies: leadership, strategicthinking, communication, decision-making, teamwork, andchange management. The construction of the questionnairewas based on previous relevant research and theoretical models of managerial competencies, with particularattention given to the models developed by Boyatzis (1982)and later expanded by Whetten and Cameron (2011), as wellas findings from research on healthcare management, suchas Calhoun et al. (2008) on competencies for healthcareleaders. The items were adapted to the specific context ofhealthcare institutions in Bosnia and Herzegovina, and eachitem was rated on a 5-point Likert scale (1- Strongly Disagree;2-Disagree; 3 – Neutral; 4- Agree; 5- Strongly Agree).The questionnaire was distributed to a purposive sample of120 middle managers working in various healthcare institutionsacross Bosnia and Herzegovina. Data were collectedduring three months from January to April 2025. Descriptivestatistics were used for data analysis.Conclusion: The results indicate that communication andteamwork competencies were rated most positively and significantlycorrelated with organizational outcomes. In contrast,strategic thinking and change management receivedlower ratings. The instrument’s reliability was confirmedthrough high internal consistency (Cronbach α > 0.70).